We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused and in it's original sealed packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@honeyplaybox.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions at info@honeyplaybox.com.

For sanitary reasons, Honey Play Box cannot accept returns on any opened item.  Please be sure to look for product dimensions and measurements before you purchase. 

DO NOT send your product back to us unless you have received a Return Merchandise Authorization (RMA.).  If you send an opened product back to us without an RMA, it will be disposed of and no credit given. 
Returned items are given back in store credit only minus shipping fees. 

All discounted and sale items are non-refundable and cannot be returned.  Shipping fee is non-refundable.

Defective Products:  Contact us to learn about how to troubleshoot the problem.  Be sure to include your order number and we will assist you as soon as possible. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  Shipping costs are not refunded, your label cost will be deducted from your total refund.  

 

Important Shipping Information:
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.

Return to Sender: Products returned to sender from failure to claim or bad addresses will be returned into inventory automatically and a store credit code emailed minus shipping costs.