Shipping is discreet and will not have “Honey Play Box” or any other adult company name visible. Most orders ship within 1 business day. You must be at least 18 years of age to order from Honey Play Box. By use of this site you are confirming that you are 18 years of age or older.
SHIPPING TO CONTINENTAL US
$6.99 flat rate shipping under $69. Free US Shipping on orders $69 & up.
SHIPPING TO ALAKSA, HAWAII, PALAU, PUERTO RICO
$10.00 flat rate shipping.
$20 for packages under 1lb. $30 if it is over 1lb.
Important Shipping Information
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.
Return to Sender
Products returned to sender from failure to claim or bad addresses will be returned into inventory automatically and a store credit code emailed minus shipping costs.
Honey Play Box is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered. A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, insurance will not cover the loss. If you have any issues receiving packages at your location, you should request a signature required service at checkout.
If your package's tracking number is showing as delivered but you have not actually received the package, you will have to follow up with the shipping company yourself. Please note that a missing package needs to be reported within 72 hours of confirmed (as per the tracking number) delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left. If security is an issue, please request the signature required service or provide a secure location for delivery.
To file a claim with the shipping company use these instructions:
* Lubes and liquid products cannot be shipped internationally. If you purchase a gift set with a lubricant, we will contact you to replace the item.
Honey Play Box is not responsible for any fees or taxes imposed by your country including but not limited to customs fees/tariff.
We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.
We want you to be happy with your purchase from Honey Play Box. If you aren't satisfied with your product, we want to help you find one you will love. Start by contacting us at email@example.com.
For sanitary reasons, Honey Play Box cannot accept returns on any opened item. Please be sure to look for product dimensions and measurements before you purchase.
While we do not process exchanges or returns, if your order arrives damage or is defective upon receipt, we will grand an exchange of the same product from 10 days after it was delivered. Our toys are backed by a one year manufacturer's warranty, be sure to register your item within 14 of receiving your item to qualify for warranty replacement.
DO NOT send your product back to us unless you have received a Return Merchandise Authorization (RMA.) for an unopened item. If you send an opened product back to us without an RMA, it will be disposed of and no credit given. Absolutely no exceptions. Returned items are given back in store credit only minus shipping fees.
All discounted and sale items are non-refundable and cannot be returned. Shipping fee is non-refundable.
Defective Products: Contact us to learn about how to troubleshoot the problem. Be sure to include your order number and we will assist you as soon as possible.