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SHIPPING

Shipping is discreet and will not have “Honey Play Box” or any other adult company name visible. Orders will be shipped out within 24 to 72 hours. It may take 3 to 7 business days to receive your package. You must be over 18 years old to order from Honey Play Box. By use of this site you are confirming that you are over 18 years old.     

Note: Due to the COVID-19 pandemic, shipping may take longer than usual. We apologize for the inconvenience.

For items that are not Realistic Butts

SHIPPING TO CONTINENTAL US

$7.99 flat rate shipping under $69. Free US Shipping on orders $69 & up.

SHIPPING TO ALASKA, HAWAII, PALAU, PUERTO RICO

$34.99 flat rate shipping.

SHIPPING TO CANADA, MEXICO

$34.99 flat rate shipping.

SHIPPING TO EUROPE

$20 USPS shipping under 1 lb, $30 if it is over 1 lb.
$9.99 for standard shipping under 1 lbs, $14.99 if it is 1-1.99 lbs and $19.99 if it is over 2 lbs. (from China warehouse)

SHIPPING TO UK

Please visit www.honeyplaybox.co.uk

SHIPPING TO ASIA

$9.99 for packages under 1 lb. $14.99 if it is over 1 lb. 

SHIPPING TO REST OF THE WORLD

$20 for packages under 1 lb. $30 if it is over 1 lb.

For Realistic Butts

$6.99 for packages under 1lb,  7-15 days
$14.99 for 1lb-4.99lb,  7-15 days
$59.99 for 5lb-7.99lb,  7-15 days
$69.99 for 8lb-10.99lb,  7-15 days
$79.99 for 11lb-13.99lb,  7-15 days
$89.99 for 14lb-16.99lb,  7-15 days
$99.99 for 17lb-19.99lb,  7-15 days
$119.99 for 20lb-25.99lb,  7-15 days
$129.99 for 26lb and up,  7-15 days

Important Shipping Information

Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.

Return to Sender

Products returned to sender due to failure to claim or bad addresses will be returned into inventory automatically and a store credit code emailed minus shipping costs.

Lost Packages

Honey Play Box is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered. A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, insurance will not cover the loss. If you have any issues receiving packages at your location, you should request a signature required service at checkout.

If your package's tracking number is showing as delivered but you have not actually received the package, you will have to follow up with the shipping company yourself.  Please note that a missing package needs to be reported within 72 hours of confirmed (as per the tracking number) delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left.  If security is an issue, please request the signature required service or provide a secure location for delivery.

To file a claim with the shipping company use these instructions:

USPS: https://www.usps.com/help/missing-mail.htm.

INTERNATIONAL ORDERS

* Lubes and liquid products cannot be shipped internationally.  If you purchase a gift set with a lubricant, we will contact you to replace the item.

Honey Play Box is not responsible for any fees or taxes imposed by your country including but not limited to customs fees/tariff.

We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.

Return and Refund Policy

At Honey Play Box, we want you to have the best shopping experience possible. To help you make an informed decision, we provide detailed product descriptions, measurements, and photos. Please read the product descriptions and specifications carefully before making a purchase, and please contact us at info@honeyplaybox.com for more information about any product.

For Cancel

To cancel and return your merchandise, please contact Honey Play Box info@honeyplaybox.com within 24 hours of your purchase for a free cancellation. It will take 5-7 business days to receive your refund, depending on your bank’s transfer process.

For Return

Once 24 hours have passed, your purchase has been processed and is already being shipped. 

If you still want to return your purchase, you have to wait for it to be shipped to you and then ship it back to us after you have received the package. Click here to print and fill out the return request form, mail your unopened merchandise back to us and add a 15% restock fee to the payment of your return request.

Please allow up to 3-4 weeks for us to receive and process your return. If you have a question at any time regarding the status of your return, you can request an update at info@honeyplaybox.com.

Please note:

- We cannot accept returns or exchanges on items that have been opened or used.

- All products are covered under 1-year Warranty, click here to sign up.

- Shipping fee will be paid by customers and deducted from the total refund amount for the orders already fulfilled where the return request was filed 24 hours after purchase.

- Pre-authorization and return request form is required for all returns.

All final sale discount items are non-refundable and cannot be returned.

Defective Products: We offer a 1-year warranty for our products for exchange or replacement, click here to claim the warranty online and contact our customer service to learn more about how to troubleshoot any issues, please make sure to offer your order ID and we will assist you as soon as possible.