Returns & Refund Policy
Before 7 Days: Risk-Free Guarantee
How It Works
Use your Honey Play Box product for up to 7 days after receiving it
• You can request a refund, exchange, or store credit.
• We’ll help you find a better product match if needed.
• Applies to toys only.
• Exclusions include BDSM accessories,lingerie,lubricants,soaps,wipes, and clearance products.
Customers are responsible for return shipping fees unless the product is defective or incorrect.
1. Contact info@honeyplaybox.com with your order number and reason for return.
2. We’ll guide you through the return process.
After 7 Days: Standard Returns Policy
Questions
• Eligible for return within 365 days (Product Warranty) of purchase.
• You can request a refund, exchange, or store credit.
• Items must be unused, sealed, and in their original packaging.
• Opened items after 7 days are non-returnable and non-refundable unless they are defective or damaged.
• Health and safety regulations prohibit the return of opened items unless defective.
• Contact us within 365 days (Product Warranty) of purchase.
• We’ll provide a free replacement, store credit, or a full refund—your choice.
• Customers are responsible for return shipping fees unless the product is defective or an incorrect item was sent.
The following items are non-refundable:
• Opened or used products (unless defective/damaged).
• Clearance or final-sale items.
• Gift cards and digital products.
1. Once we receive and inspect your return, we’ll notify you of the approval status.
2. Approved refunds are processed within 5-7 business days to the original payment method.
1. Email us at info@honeyplaybox.com with your order number and reason for return.
2. Follow the instructions provided to complete your return.
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