You'll first want to pull up your order. If you placed your order while logged in to your Thread-less account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you'd like to update from your Order History.

The delivery carrier usually tries to deliver your package 3 times before they return it to the warehouse. To avoid delays in delivery, we recommend that you make yourself available to sign for your signature-required package. To make sure you get your order, you might need to sign for your package at the time of delivery.

To find details about your shipments, sign in to your Account and open your Store order. If you checked out as a guest, use your order number. Open the order confirmation or shipment confirmation email from the store. Find your order number. Find orders you placed

To cancel and return your merchandise, please contact Honey Play Boxinfo@honeyplaybox.com within 24 hours of your purchase for a free cancellation. It will take 5-7 business days to receive your refund, depending on your bank’s transfer process. Once 24 hours have passed, your purchase has been processed and is already being shipped.

You can find our Warranty Registration here.

All toys come with an instruction pamphlet. Most toys you hold down the power button for 3 – 5 seconds until it lights up and then push the power button once more to start cycling through patterns or intensities. For turning the toy off you hold down for 3 seconds. Toys that come with a remote use the same steps. Please note that remotes are automatically synced to the toy.