Please check the following:

Bluetooth Status: Ensure your phone's Bluetooth is turned on.

Power Supply: Check if the device is powered on and has sufficient battery.

Proximity: Ensure the device and phone are within range (1–3 meters recommended).

Interference: Check for interference from other nearby Bluetooth devices.

Single Connection: Verify if the device is already connected to another phone (it can only pair with one device at a time).

Reset: If the issue persists, restart both the app and the device, then try again.

Please check the following:

Battery Level: Ensure the device has enough power.

Status: Confirm the device is correctly plugged in and powered on.

Updates: Ensure you are using the latest version of the app.

Reconnect: Try disconnecting the Bluetooth and pairing again.

Activation: Some devices require you to tap "Start" within the app before they will respond.

This is usually caused by a Bluetooth signal interruption.

Please:Keep the phone and device close together (within 1–3 meters).

Avoid obstructions like walls or metal objects.

If the problem continues, check the device battery and re-pair the device.

Features & Settings

Please check the following:

Media Volume: Ensure your phone’s media volume is turned up.

Permissions: Check if the app has notification and audio playback permissions.

Voice Command: Ensure your pronunciation of the wake word "Hi, Honey" is clear.

Network: Try switching your network environment (some voice features require an active internet connection).

Music Mode accesses your phone's local music library.

Please ensure:Local Files: There are music files stored locally on your phone.

Permissions: The app has been granted permission to access your local storage/media library.

File Format: The files are in a supported format (such as MP3, AAC, or WAV).

On the login page, tap "Forgot Password." Enter the mobile number or email address linked to your account. The system will send a reset link or verification code; simply follow the prompts to complete the password reset.